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I can no longer login to JIRA and in order to report the problem, you need to login. Help?

Tracy Mooney

I have my ID/PW saved in my browser and have been using JIRA for 2 years. Now when I go to my project, I'm not logged in and when I try to login, I get an error (see below). I click Log Out and try to log back in and get the same error. I can't contact support, because you have to be logged in to do that.

jira error.JPG

Accepted answers

Warren_mz9b4z

Hi @Tracy Mooney

I've put a link to this question on a Slack channel that Community Leaders use with Atlassian staff as well - hopefully someone will get in touch soon

All comments

Warren_mz9b4z

Hi @Tracy Mooney

I've put a link to this question on a Slack channel that Community Leaders use with Atlassian staff as well - hopefully someone will get in touch soon

Warren_mz9b4z

Some of my thoughts :

Have you tried a different browser?

Have you tried clearing the cache / cookies?

Daniel Eads

Hey Tracey,

We experienced an intermittent issue earlier today where Jira Cloud wasn't available for some users. It's cleared up at this point - would you be able to try logging in again?

Cheers,
Daniel | Atlassian Support

Tracy Mooney

I use Chrome. I tried MS Explorer and was able to login.

Tracy Mooney

I still cannot login via Chrome.

Daniel Eads

Hm - given that it's working in another browser, can you try clearing your cache/cookies in Chrome? As a heads-up, this will expire any active sessions you have with other websites as well and you'll need to log back in other sites.

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