Allow users to add other users to a project

Question

I am the project lead and owner of our JIRA Cloud setup. I need to allow my colleagues to be able to add other user to projects, I can't work out if this is even possible.

Use case - I was on annual leave for the last 3 days and my colleagues were asked by a client to add other people to the project. They were unable to do this despite being 'Administrators' (I assume Administrator does not mean exactly what I thought it did in this context).

Max Foerster - K15t · Answer

Hi Katie,

you're welcome. And your assumption sounds right. :)

Best, Max

Katie Hill_ou9i70 · Answer

Hi Max,

Thanks for the thorough explanation! So is it correct then for me to make my 2 colleagues site admins so that they can add/ remove users to our JIRA setup? Both collegues work on all projects, so nothing needs to be hidden from them, and they are both involved with billing etc. (one of them is the Managing Director!).

Many thanks,

Katie

Nic Brough -Adaptavist- · Answer

That's not quite right.  A site administrator is someone who can maintain your entire Cloud set of systems.  A project administrator is someone who can administrate your project, but they are often not a project manager, so the title is wrong.  Your project admins do not need to be site admins to maintain users either, if you are using project roles as intended!