Hi,
We are using Tempo Timesheets to help us understand estimate for tickets together with progress and their remaining time left.
I think there might be a bug (unless we are doing it wrong).
What is happening for testing purposes only:
(see 1. on the attached) We have put in an original estimate of 7hrs for this ticket. Then we decide actually this is only going to take us 1h so we change this from within the ticket under original estimate but the remaining time is still showing 7hrs. Why Does this not update?
It appears the only way we can change this is by logging into Tempo and you have to log some time against the logged field and then update the remaining field
Is there anyway we can have some support?
We basically just want to be able to track the time estimated on a ticket, the remaining time left and create reports to that effect. Have looked online and have watched various videos but we can't get it working how we expect it to be working. (See 2 on the attached for details of what we currently have).
I've noticed Planner and wondered if this would work better for our needs? I'm keen to speak to someone who could assist me with this.