We've set up a new Jira Service Desk project on our Jira Cloud account and it's pretty much out-of-the-box settings as far as workflow is concerned. We're seeing that when a ticket status changes, it's putting my user as the one to have changed the status and not the user that actually changed it.
For example, a ticket came in and co-worker of mine decided to work on it. He changed the Assignee to himself, he asked the customer a question in the comments, and then changed the status to "Waiting for Customer". In the ticket history, it shows that he is the assignee, that he made a comment, but that I changed the ticket status. I'm not seeing why this is happening. Can anyone point me in the right direction?
