How can I switch my current trial from JIRA Service Desk to just the standard JIRA?

Kyle Medlin

I am just starting to use and evaluate JIRA and I initially selected a trial of JIRA Service Desk Cloud.  However, I really want to use only the standard JIRA Cloud service.  I have configured several projects and would like to be able to use the standard JIRA issue types and avatars (e.g. Bug, Improvement, New Feature, etc) as see on this page: https://confluence.atlassian.com/jira/what-is-an-issue-270829373.html.  However, the only issue types available are the Service Desk issues (e.g. Purchase, Incident, Problem, etc.).  When I try to add a new type only the service desk avatars are available.  Is there a way to revert an existing instance of Service Desk to the standard JIRA?

paulo_miguel

Hello Kyle,

Service desk is related to the project you created, so if you want to return for normal Jira, just create a new project or disable service desk for the project you want to revert this configuration.

You can take a look at our documentation to disable Service desk in a project:

https://confluence.atlassian.com/display/JIRAKB/How+to+remove+or+disable+a+Service+Desk

 

Hope it helps!

Paulo Miguel