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Is there an issue with replacing Project Details default Icons in Jira?

Chase Sadacca

Every time I try to change the default icon under the Project Details section, I receive the following error message after upload: "There was a network problem and the project details were not updated. Please try again later."Please advise on solution.

Thanks!

Accepted answers

Angélica Luz

Hi Chase,

Welcome to Atlassian Community!
I was able to replicate the same issue on my local environment. The issue only happens if we don't fill the image on the space. If we zoom the image to fit on the space, it will work.

Screenshot 2019-05-10_16-45-59.png

Screenshot 2019-05-10_16-46-17.png

Please, give it a try and let us know how it goes.

Regards,
Angélica

All comments

Angélica Luz

Hi Chase,

Screenshot 2019-05-10_16-45-59.png

Screenshot 2019-05-10_16-46-17.png

Please, give it a try and let us know how it goes.

Regards,
Angélica

unknown

I also have this issue. I was able to change the icon on one project, but two other projects I have not been able to do so. I edited the icon I was trying to use, to insure there was a large canvas of extra transparent space around the icons, and then zoomed in on them, and I still can't save the icons in two of my projects.

Chase Sadacca

Angelica,

Your solution worked. It is still hit or miss because I zoomed in on several images and it didn't always work. But for now, I was able to get it working on this one particular details section.

Thanks,

chase

Angélica Luz

Hi Shane and Chase,

I created a bug for this issue and it was also escalated internally.
- https://jira.atlassian.com/browse/JRACLOUD-72041
Please, click on "This affects my team" and watch to receive updates.
This bug only happens on next-gen projects.

Regards,
Angélica

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