Migrating Confluence Server to Cloud Error

Kade Price_301gdt

I've been able to migrate a few spaces, but I have one space. My largest space that keeps erroring out. It is about 750 pages, and 1GB in attachments. 

 

I get this error
Import to cloud failed. Message: com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: Failed to call to IDP to invite user

 

The space gets created, the pages are there, no attachments are there though. 

I select the single space, with no users. We have a lot of users that are customers that do not need to be imported into the cloud. 

My attachments are on a mounted S3 bucket. Attachments in other spaces works.

System is Ubuntu 14.04

I have a full system backup every night. Is there a way to take that backup and use it to import. 

 

 

Ramona Scripcaru

Hey Kade,

I think that this space migration is affected by this bug https://jira.atlassian.com/browse/CONFDEV-62694.

It will really help if you can please provide us with a backup and we'll try to import it from our side, a full backup is good, also, you can provide us with a space export, you can generate this anytime by checking these steps:

1. Go to your source site and select the space
2. Click on the space name in the sidebar and choose the cog icon setting
3. Choose Content Tools > Export
4. Select XML and hit Next

For detailed instructions, please refer to Export Content to Word, PDF, HTML and XML.

I wanted to raise a support case for you, but I've noticed you have already raised one, can you please upload this backup to https://transfer.atlassian.com/ for the case id that you have opened and we will check it?

Cheers,

Ramona

Cloud migration specialist