Effect of change of JIRA instance on the JIRA settings and user permissions

Question

I am changing JIRA instance from ABC.atlassian.net to XYZ.atlassian.net. I want to move all the data from abc to xyz. How should i move all the JIRA settings that includes(JIRA settings, workflows, Service desk projects, access, customers etc) to new instance?

Nic Brough -Adaptavist- · Accepted Answer

When you say "move", do you mean you simple want to drop ABC and transfer everything to XYZ?

To do that, you can now get Atlassian to change the ABC part of the URL.

If you want to do it manually, you can take a backup of ABC (from admin -> backups), download it, then restore the file in XYZ.  This will overwrite everything in XYZ, but you will get everything.

Or do you want to do partial merging?

Jack Brickey · Accepted Answer

N@Shaikh Arif Mohd Mondal , Atlassian is now supporting a change to the cloud URL so if that is your only motivation I encourage you to reach out to Atlassian Support.