speed issues using Jira cloud

Question

We have been working with Jira cloud for some months now.

Despite we have a good internet connection we are experiencing delays of more than 30 seconds to load a simple project page.

We found that ping is blocked, so we can't send you an analysis of how long it actually takes, but working is not at all comfortable with this kind of delays.

Anybody can help?

Kind regards,
Joel

Jack Brickey · Answer

@Joel , sorry for the confusion here. What i meant by the explore button was in reference to the Community site and menu bar on this page and where to access the Atlassian Support site.

Joel_5m75nx · Answer

Thank you once again very much Jack.

I am not sure what licence we have, we had been under 10 people till yesterday, with the low flat rate. Is that the starter licence?

I understand explore button is the magnifying lens icon at the top left, under Jira and star icon. There I only see our own projects, processes and persons as searchable.

Am I looking at the right place?

Thanx so much. joel

Jack Brickey · Answer

Here is the link - https://support.atlassian.com/contact/

For future reference, you can also find under the Explore button in the menu bar at the top. Note, if you are on a starter license then you are limited to the Community for support.