New call gets logged each time a User Responds to an Email

Craig Barendse

Dear Reader

Could you please assist as a new Key gets logged every time when someone responds to an Email, Even though the Key Reference number is already in the Subject Line...What do I have to Change in order to Fix Multiple calls from being logged?

Jack Brickey

@Craig Barendse , are the replies coming directly from the email sent from Jira indicating the issue was created or thru some other path, e.g. forwarded and then replied. Have you verified the email Handler has selected “create a new issue or comment on an existing one”