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When i use @user in comments it shows userid, is this a jira bug or is it something in the settings?

Amin Sharifkhani

when i mention a user in jira comments i get this [~accountid:5b367a74442d5666d9fc193a] instead of the name of the user. can someone tell me if there is a fix for this? thank you

Accepted answers

Angélica Luz

Hi Amin,

Welcome to Atlassian Community!
Due to GDPR, usernames are being removed from our products. It was first removed from site administration and now it's being applied to the rest of the instance.
Once you save the comment it will show their full name, but when @mention them, it will show their ID.
You can find more details about these changes in the documentation below:
- Say goodbye to usernames in Atlassian Cloud
- Changes to usernames in Jira Cloud

If you are using the old view on a classic project and the userid is showing after saving the comment, please check the field renderer by going to Project settings > Fields > Screenshot 2019-05-08_15-45-56.png > Comment > Screenshot 2019-05-08_15-46-41.png > Renderers > Wiki Style Renderer > Update.

Regards,
Angélica

All comments

Angélica Luz

Hi Amin,

Regards,
Angélica

Royden Pereira

"Once you save the comment it will show their full name, but when @mention them, it will show their ID."

What do you mean by this? Sounds a bit ambiguous. I used @ to find and tag the user in a comment and saved it, but only the account id appears instead of the user's name. Please clarify.

Angélica Luz

Hi Royden,

Sorry if it was not clear. What I meant is that when we type @, search for the name and then select, it will show the ID but when we save the comment, it will show the full name normally and not the ID. This issue only happens when using the old view that uses wiki markup, if we use the new view, once you select the user while typing the comment, it will show the full name.

Regards,
Angélica

Rik Chuang

@Angélica Luz Is there a reason why this is happening? And is there any plan to plan this for the old view?

Mann

Yes I am facing the same problem I am ready to user the new view but there are some actions like closing of a task which is not implemented in new view.

So now I am confused as to what should i do because mentioning the people using the @ was really helpful and now whole id just hides the name somewhere.

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