Migrate from JIRA Server 6.3.15 to Cloud

Question

Hi,

I tried to export (via Import & Export > System Backup) my old system und uploaded the ZIP in the Cloud version via the import wizard, but it failed because my JIRA Server version is below 7. Any idea how I could manage the migration without having to update my Server version?

Thanks!

Taranjeet Singh · Answer

@Florian Feiler Yes, you will need to pay for another JIRA Server license so that your license maintenance period is still valid (not expired), in order to upgrade to a higher version (which has been released after the expiration date of your current license)

Florian Feiler_yj0ynb · Answer

We are using JIRA 6.3.15 and the banner on top of every page tells me, that I have no access to product support and update services any longer. So I assume will have to pay for another 12 months to be able to upgrade to a higher version.

Taranjeet Singh · Answer

@Florian Feiler If you still have a valid JIRA license, that has not expired, you can upgrade JIRA to a later version, without any expenses. But, if you need to take expert services from outside to perform this upgrade, then it may be expensive.

For migration from appropriate JIRA Server to Cloud, again, there are no expenses, except expert services from outside to perform this migration. The only expenses will be the JIRA Cloud subscription which you will have to pay for.

Hope it helps !