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Which group of user creates the most issues

Franklin Cadre

Hello,

All the users of our JIRA are part of a group according to their department in the company.

I would like to have a gadget on my dashboard that would display the number of issues created by group (in which group does the reporter belongs).

Thank you for your help

Accepted answers

Petter Gonçalves

Hello Franklin,

The best way to accomplish this matter only using JIRA application (Without any plugins) would be by creating a single filter for each group of users, specifying each user from the group as the reporter in the filter and using the Filter Counts Gadget to return the issues of the filter. these would be the steps:

1 - Create a single filter for each group of users, specifying each user from the group in the JQL query as the reporter and naming it with the respective group:

reporter in ("user-1", "user-2")

2 - Navigate to your dashboard and add the Filter Counts gadget, selecting the filter you saved

3 - repeat the same progress for all your user groups

Let me know if this information helps.

All comments

Petter Gonçalves

Hello Franklin,

1 - Create a single filter for each group of users, specifying each user from the group in the JQL query as the reporter and naming it with the respective group:

reporter in ("user-1", "user-2")

2 - Navigate to your dashboard and add the Filter Counts gadget, selecting the filter you saved

3 - repeat the same progress for all your user groups

Let me know if this information helps.

Franklin Cadre

Hello Petterson,

Thank you for your answer and sorry for the late reply, i didn't receive any notification for your comment.

Unfortunately as i am not using Jira Service Desk, i can't use this gadget...

However, your solution would work for me but it wouldn't be optimal as i would have to add 12 gadgets to the dashboard.

I was looking for a gadget on which i could gather all these information.

Thank you for your help!

Franklin Cadre

Do you see any workaround i could use to solve my issue?

Thank you very much

Petter Gonçalves

Hello Franklin,

Thank you for your detailed description.

I think the Issue Statistics Gadget can help you achieve your need, however, you will need to take some time to work through the steps. Here they are:

1 - Create a single filter for each group of users, specifying each user from the group in the JQL query as the reporter and naming it with the respective group:

reporter in ("user-1", "user-2")

2 - Create a single group under the User management tab to each group of users in the specified filters. If you already performed that, ignore this step.

3 - Create a group custom field and add it to your screens

4 - Use the bulk operation add to the issues of each specific filter their respective groups, based on the reporter

5 - Navigate to your dashboard and add the Issue Statistics Gadget, selecting the group field created as the Statistic Type.

6 - For the new issues, make the group field to be required when the issue is created (With a validator or through the Field Configuration)

Let me know if this information helps.

Franklin Cadre

Quick question to close the topic:

Do you know any add-on i could download to fix this issue?

Thank you

Petter Gonçalves

Hello Franklin,

I think that you can use the Automation for JIRA add-on to automatically select the correct value in the group custom field depending on the group the user belongs to.

Screen Shot 2019-05-13 at 16.38.07.png

Let me know if this option helps.

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