Service Desk API - Adding Attachment

Jarrod DeBoy_f1y27o

We are wanting to add attachments to an existing service desk using the POST API from our React Native application.  We are only receiving back "JSON Parse error: Unexpected EOF" from the API.  here is our post:

const formData = new FormData();
const fileParts = ["Hello Jira!"];
const blob = new Blob(fileParts, {type : 'text/plain'});

formData.append('image', blob, 'file_name.txt' );

await fetch('https://THING.atlassian.net/rest/servicedeskapi/request/{ID}/attachment', {
method: 'POST',
  headers: {
'Authorization' : 'Basic BASE64',
      'Content-Type': 'multipart/form-data',
      'X-Atlassian-Token': 'no-check'
  },
  data: formData
})

 

Andy Heinzer

Hi Jarrod,

Service Desk Cloud does this a bit differently than Jira Core or Jira Software would.  This is because Service Desk has some default restrictions as to what the customer can see via the customer portal.  The endpoint you're trying to POST to is documented in https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-issueIdOrKey-attachment-post

From that page:

POST /rest/servicedeskapi/request/{issueIdOrKey}/attachment

This method adds one or more temporary files (attached to the request's service desk using servicedesk/{serviceDeskId}/attachTemporaryFile) as attachments to a customer request and set the attachment visibility using the public flag. Also, it is possible to include a comment with the attachments.

To get a list of attachments for a comment on the request use servicedeskapi/request/{issueIdOrKey}/comment/{commentId}/attachment.

So in this case, this endpoint can only add a temporary file that has already been uploaded to this issue.  That endpoint is not where you actually upload the file itself via REST. 

Instead you should first use the POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFilePOST endpoint to upload that file.   Once that temp file is there, you need to find the Id of that file (which you will see in the response if uploaded successfully, OR you could call the endpoint GET /rest/servicedeskapi/request/{issueIdOrKey}/attachment to see all temp files on that issue).  From there you can use your other endpoint to post this attachment, choose public as true if the customer is supposed to see this attachment, and add a comment if you like.

The syntax for that in curl would look like this:

curl --request POST \
  --url 'https://your-domain.atlassian.net/rest/servicedeskapi/request/{issueIdOrKey}/attachment' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
  "temporaryAttachmentIds": [
    "temp910441317820424274",
    "temp3600755449679003114"
  ],
  "public": true,
  "additionalComment": {
    "body": "Please find the screenshot and the log file attached."
  }
}'

I hope this helps.

Andy