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Two Factor Authentication Issues

Lauren Klymshyn

Hi Atlassian Community!

We're having a lot of issues with two-factor on our account. We had it enabled but then decided to turn it off for the entire organization. Even though we disabled the security setting, some users are still being asked to input two-factor and have been locked out of their accounts since they do not have two-factor for Atlassian.

Users have also tried to use their emergency key/password to bypass the two-factor and have been prompted that the emergency key is inaccurate when in it isn't.

Please help!

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Edwin Kyalangalilwa

Hi @Lauren Klymshyn ,

Please have users try clearing their browser cache/cookies and restarting their browsers.

Lauren Klymshyn

@Edwin Kyalangalilwa - Thanks so much for the suggestion! We've unfortunately already done this and still experience the same problem.

We also are locked out of the mobile Jira and Confluence Cloud Apps, as the two-factor authentication prompt is still trying to force users to enter a two-factor code from the Google Authenticator App even though the two-factor setting is turned off

Edwin Kyalangalilwa

@Lauren Klymshyn what were you using for two-factor?

Lauren Klymshyn

Google Authenticator @Edwin Kyalangalilwa

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