Page history not loading. It just keeps spinning and gives up after a minute.

Question

I made some changes to a Confluence doc and tried to view Page History but the page simply sits on the Confluence icon. The Chrome loading animation keeps spinning for a minute and then stops. The page just sits there after that.

Shannon S · Answer

Hello John,

Thank you for the follow-up.

Something in the page history could be causing this or it even could be a resources issue. The best thing to do the next time you see this is to reach out to Cloud support so we can get a look at your server logs, and see exactly what is causing the problem.

Thanks again!

Regards,

Shannon

John M · Answer

Thanks Shannon!

The issue seems to have been a transient one. I reloaded the page after an hour or so and it worked. :)

However, to answer your questions:

* A similar issue happened on one other page.
* I'm not sure if they could have or if they're facing this issue on other pages.
* I was adding to rather large tables. (The size of about 4 A4 pages.)
* Haven't tried that.

Sorry if everything sounds too vague.

Best,

John

Shannon S · Answer

Hello John,

Welcome to Community! It's great to have you. Happy to help with this issue; I just have a few questions for you.

* Could you confirm with me if the issue occurs on other pages, or only this one page? 
* Can your other users replicate the issue?
* What kind of changes did you make to the page?
* If you enable Safe Mode on the instance, does the issue persist?

Looking forward to hearing from you soon.

Regards,

Shannon