BigGantt - Error message when clicking into Task Synchronization page

Question

I am using BigGantt cloud. I wanted to edit the Task Synchronization page, but every time I click in, an error message appears with some error code. An example as in the 1st error box in the below picture:

e6cc0e1a2798327e6da48bc148e97c6b.3849eb63b11c3070195e5b02c74f6888.Sun Apr 28 11:39:31 UTC 2019

I tried clearing cache and fixing Integrity Checker errors in the Technical Info a few times but still doesn't help... Can anybody please help?!

Dastin_Kuwałek__SoftwarePlant_ · Answer

Hi @Eric today (29 April) we will release a hotfix release which will solve this problem once and for all.

The workaround is to open the Jira app manager and click “update” on the app, then uninstall and finally install the app.

Best

Dastin

Dastin_Kuwałek__SoftwarePlant_ · Answer

Hi @Eric ,

This is a known issue which we are working on.

Please contact us via email at Support@SoftwarePlant.Com so that we can subscribe you to all updates about fixing this issue.

Best regards,

Dastin