Is there an article for jira service desk customers?
Not specifically. The general idea is that the request interface is so simple, they don't need guidance - they click on the request type they want to raise, fill in the form and look at it when there are updates. I don't think any guide would be very long as I've just covered most of it in one sentence.
https://confluence.atlassian.com/get-started-with-jira-service-desk/introduce-customers-to-your-service-desk-917968334.html
no worries found something that should work, thanks!
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