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field missing from issue layout

Alexis Dekle

I am trying to configure the fields for my issue layout (using the new issue view), but my changes are not applied to the issue view. Below is a screenshot of my selected primary fields for the "Scrum Bug Screen", I have confirmed that this is the screen we show for bugs. And then a screenshot of the actual issue view: it does not match the primary fields selected, specifically the "Story Points" field is missing from the issue view and does not even show up in the secondary fields, which leads me to believe it may be missing at another level entirely. Is this user error or a bug? I am a board-level admin but not a project admin if that is relevant.

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Vasiliy Zverev

Try to call "Where is my field" option on issue.

If field has no value it is not shown. Make sure that story point is not empty for this issue.

John Funk

Hi Alexis - Welcome to the Community!

The screenshot you show only applies to the "new" JIRA issue view. If you are using the "old" JIRA Issue view, you will need to go to Configure Fields to make it show up when in Edit mode.

I hope that helps!

Alexis Dekle

This doesn't make sense to me. How am I supposed to add a value for the field if it is never visible? It doesn't show in the right side column even if I click "Show more".

Alexis Dekle

Hi John, I am using the new issue view as I said in my original post. Any other suggestions?

John Funk

Sorry, misread that. You will need to edit the screen itself to add the field. If you go to Project Settings, then select Screens.

Once there, select the screen scheme and then the actual screen itself.

Once there, you should be able to add the field to the screen.

Let me know if you have problems with it.

Vasiliy Zverev

Value for filed could be added:

on transition screen
with postfunction
with edit screen
with bulk edit

So, if there is no value, this field is not shown on screen and this is a good idea.

Alexis Dekle

Hi John, I am not able to click in to edit the screens (I can click into the scheme, to view the operations, but that's it). I assumed this was because I'm using the new issue view, but perhaps it's because I'm not a Project Admin. I'll get that permission and then try again. Thanks for your help!

Dieter Stalmann

I have the same issue. The Story Points shows in the configuration, but not in the actual issue screen. Based on thge above, the problem seems to be with the new vs. old JIRA. How does one recognise which one I have?

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