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ondemand sysadmin counts as user against license

David Triebwass

I just purchased first month of ondemand Jira/Greenhopper. I wanted to start creating users, but dialogue box says, "There are currently 2 total user(s) set up in JIRA, of which 2 are active and count towards your license limit."

I look at Users, there is sysAdmin and me. Why is sysadmin counting against my license total? I removed it from Users group, still get the Notification above when I try to create users.

Accepted answers

David Triebwass

Turns out sysadmin doesn't count against your license. Atlassian support answered my ticket

https://answers.atlassian.com/questions/89622/user-limit-includes-system-administrator-sysadmin-user-in-ondemand-version-with-10-person-limit

All comments

David Triebwass

sysadmin is not counted once I started adding other users. For some reason when you are only user, it counts sysadmin. But after adding 3 other users, the total count was show as 4 which is correct. File a bug jira...

Norman Abramovitz

There isa new disable user facility.

https://confluence.atlassian.com/display/JIRA051/Managing+Users#ManagingUsers-Deactivatingauser

OnDemand probably has this facility located someplace else since users are shared across applications.

https://confluence.atlassian.com/display/AOD/Removing+or+Deactivating+Users

David Triebwass

Turns out sysadmin doesn't count against your license. Atlassian support answered my ticket

https://answers.atlassian.com/questions/89622/user-limit-includes-system-administrator-sysadmin-user-in-ondemand-version-with-10-person-limit

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