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External Users Seeing Jira Service Desk

Mel Brooker

I have set up External Users to see their own projects in Jira Software. The problem i am encountering is that when they log into Jira they are seeing all of the Service Desks that we have set up.

The Users who are set up in the External Users group only have access to Jira Software, nothing else is selected.

Has anyone else had this before and found a way to remove it as we do not want external people seeing other companies Service Desks.

Thanks

Mel

Accepted answers

All comments

Sandesh Shetty_fb9ccd

@Mel Brooker

Check browse project permission in service desk project permission schema. If external users have browse project permissions for other service desk projects, you have to remove it.

Mel Brooker

I have gone into one of the Service Desk Schemes for a project, under Browse Projects there is the Project Role (Admin), Project Role (Atlassian-addons-project access), Project Role (Service Desk), Service Desk Customer and the one called Application Access (Any logged in User) I take it will be the last permission that needs revoking?

Jack Brickey

Likely yes. You can test it easy enough by removing that.

Sandesh Shetty_fb9ccd

@Mel Brooker

yeah according to your permission schema any logged in user can see service desk project, that's why this issue is occured. I think you should remove any logged in user access.

Mel Brooker

I have removed the Any logged in user permission role yet its still visible.

Sandesh Shetty_fb9ccd

@Mel Brooker

Ensure that user is not part of any roles that have browse project permission :

i.e Project Role (Admin), Project Role (Atlassian-addons-project access), Project Role (Service Desk), Service Desk Customer.

Mel Brooker

I have removed the Any logged in user permission role yet its still visible.

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