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How do I show completed items in the Done column of the Agile board?

barbarat

When I move completed items to the Done column in Work mode, they disappear from the board. How do I get them to stay in the Done column (without showing completed items in Plan mode)?

I tried to save the filter to include completed items and the closed items then show in the work mode, however I do not want the resolved/closed issues to show up in Plan mode.

Accepted answers

All comments

Nic Brough -Adaptavist-

What does your board filter say? Does it definitely include the missing issues? And do your columns include all the status available?

I ask because every time I've seen this question, the answer has been "our board filter says something like 'and not resolved issues'", or "the board does not have 'resolved' in a column"

barbarat

Updated filter to see them in Done column filter = project = xyz AND issuetype in (Bug, Epic, Story, Task) AND resolution in (Unresolved, Fixed, "Won't Fix", Duplicate, Done) ORDER BY Rank ASC Plan mode shows the resolved/fixed items in the Backlog (which I don't need since I only want to see items that need to be moved into sprints ) Work mode correctly shows the Done, closed, verified tickets in the Done column

Nic Brough -Adaptavist-

Ok, I'm confused. Your question asks why issues vanish when you move them into the done column, but now you say that "Work mode correctly shows the Done, closed, verified tickets in the Done column" Which is it? Can you see them or not?

Mike Sorensen

Kanban boards by default show issues that are in no Version or in an unreleased Version. If it's a Kanban board, and you want it to show, make sure it is not in a Released Version - or you can delete this feature from the specific board.

barbarat

I think I know why some issues are showing in plan mode. They are under the Resolved state and need to be fully closed out. Thanks for your help!

Christian Czaia [Decadis AG]

If you exclude an issue (e.g. via limiting it to unresolved issues) in your board filter it won't show up anywhere. If you want issue to show up on a board (plan or work mode) it has to be returned by the filter query.

You can't have issues on your work board that are not included in filter --> they have to show up in your plan mode.

Why don't you just create a quick filter to filter out (visually) all of your resolved issues on your planning board?

Christian Czaia [Decadis AG]

Kanban boards don't have a plan mode...yet ;-)

Alejandro Villa2

This helped a lot thanks, although is just awkward that this is no the default behaviour for the filter, otherwise the Done column is usless

Nadia Kotys_uhibz1

Hi All!

I love playing in Jira! I was having this problem as well in addition to some others and finally today created a filter that works to show "Closed" tickets in the Done column for 10 days. My filter starts with project is not Empty AND Component as my organization has setup many projects in jira for one development team to work off of. The reason for the separate project creation is for billing purposes. Anyway, check out my filter below:

project is not EMPTY AND component = Software AND resolution = Unresolved OR status changed to closed after startOfDay(-10d) ORDER BY Rank ASC

Now the Done column is no longer useless for our team either! woot woot

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