Is there a way to restart unique numbering in a project when existing tickets have been deleted?

Anita Keeler

I have a project for Change Requests that relies on the unique reference number being the same as the legal document - someone accidentally added a bunch of records into this project interrupting the sequence. deleting the records did not return the missing numbers and there appears to be no way to restart the sequence even by changing the project key and starting from zero records.  

 

If anyone can help I would be most grateful.  

Jakob KN

Hi Anita, 

To my knowledge, there is no way of reusing ID's from deleted issues from the Admin interface.
The only option there might be, could possibly be in relation to the counter on the server-side of your instance, as discussed here:
https://community.atlassian.com/t5/Jira-questions/Does-Jira-reuse-issue-numbers-from-deleted-issues/qaq-p/198927

However the label suggests you're on cloud, so this would not be an option for you.

If we know more about the case, perhaps there's something else that can be done so you won't rely on matching numbers in the issue ID's. 

What is the reason that the Change Requests and Legal Document have to have the same ID-number?