service desk configuration

Kurt Callebaut_qtmz6o

Hi, i installed service desk to check if it is of any use for our company. But when i login to jira, i can't find any link to service desk application.  (only in the billing part. ) it isnt even added to the menu ?

I deleted the original created project because i wanted to start a new service desk project.

When i try to create a new project i only see "classic" and "next gen", but no projects for service desk.

Where can i find a link to service desk starting from jira ?

thank you,

 

Kurt

Cody Stevens

Hey @Kurt Callebaut 

If Jira Service Desk is installed follow the below instructions for creating a JSD project.

 

1. Navigate to your project list
2. In the top right select Create Project
3. Select Classic Project
4. Under the name of the template that is selected, select Change Template
5. Here you can filter at the top for the type of templates to show but for JSD they have the below templates
6. Select one of the templates, name and create the project

 

JSD Templates

• IT Service Desk
• Internal Service Desk
• External Service Desk

 

Hope this helps!