Auto-Assign an issue based on the value of a custom field

Question

Aloha!

I want to have every issue auto-assigned based on the value of a custom field.

f.i. the custom field is "department". Now when the value "Support" is selected in the transition the issue should be auto-assigned to "User A."

But if the "department" "Programming" is selected then the issue should be auto-assigned to "User B".

Is this possible somehow?

Thanks a lot!

JamieA · Answer

You can't do that with ondemand. It's pretty trivial with the hosted version. AFAIK, you can't even inject javascript to do it that way.

Your only other option is some program that uses the remote API which polls for unassigned issues every 5 mins or so, and assigns them based on that field value.

Renjith Pillai · Answer

Doubtful in OnDemand.

If not, you can achieve this with custom field also using post condition scripts.

If you can afford to configure these Support and Programming as Components, then it is straight forward with Auto assigning to Component Lead.