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How to make a custom field on isssue screen visible readonly and only programmatically updatable

Smita_1ktpq4

I want to have a custom field on JIRA issue to be visible on all screens ( Edit/View) but it should not be editable by end JIRA user .

I want to set the value during creation programmatically ONLY and then it should just be visible to user

How can this be achieved using OOTB JIRA Cloud Funcrionality. Kindly help

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Tarun Sapra

Hello @Smita

What you want is not possible "OOTB JIRA Cloud "

Also, why do you want the custom field to be available on the create/edit screen and still not being editable? Isn't it just going to confuse the user?

What you want can be somewhat achieved using scripted field which are not fully supported yet on cloud.

Please see this question

https://community.atlassian.com/t5/Jira-questions/Is-there-any-way-to-create-calculated-fields-in-JIRA-Cloud/qaq-p/231346

http://scriptrunner-docs.connect.adaptavist.com/jiracloud/script-listeners.html#_run_as_user

Tarun Sapra

What I suggest to you, is to have a custom field only on the view screen and give the ability to the user to update it via transition screen or have some login in place to update the field via transition post-function.

Smita_1ktpq4

Hi Tarun, this field represents a customer support number that becomes available automatically during the issue creation and we don't want that to be editable by user directly. It should always be put or stamped on the issue at the time of creation and that too programmatically .

Tarun Sapra_2ab78x

Based on your description, it's best to use a custom field and have it only on the view screen of the issue and update the value of the field programmatically via the post-function of the create transition.

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