Access to issues

Dan Rosager

Hi,

I'm setting up a help desk portal for our users, and I've run into some problems with limiting the access to specific requests.

Right now I have three requests in our portal:

IT-support

HR - New Employee

HR - Employee Exit

I basically want to restrict the access to the HR requests to only one of my users, while the general IT-support request is accessible for everybody.

I have set up a Issue Security Scheme for our help desk project, and added the HR colleague, my boss and myself, but I haven't figured out how to apply it to the above mentioned requests. So for now everybody can create all requests, but are met with a message about restricted access.

So what to do?

Angélica Luz

Hi Dan,

When we create a service desk project and add customers to the project, they will be able to access all request types that are visible in the customer portal. The issue security is not able to limit the access for each request type.
In this case, the better option would be having a project for HR and a project for IT, then you will be able to choose who will have access to create tickets.

We have a feature request about security for request types:
- https://jira.atlassian.com/browse/JSDCLOUD-195
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica