Issue type duplication

Question

Hi--

I am having a strange problem with Jira.

Currently, I am using the same workflow scheme and issue type scheme for 5 projects.

* When I want to create an issue in any of my 5 projects, I see multiple Story type issue types. (Screenshot 2) 
* If I go to issue types from project settings, I can see 3 types of story standard issue types. (screenshot 3) 
* If I go to issue type scheme from Jira settings-- I can see single- Story standard issue types (screenshot 4) 
* When I go to Jira search, select my 5 projects-- I can only see single- Story standard issue type (screenshot 5) 
* But-- I can see a different Story in the search with a different Icon. (screenshot 6)
* however, I can change them from one story to another story type (weird) (Screenshot 7) 
* When I go to issue types from Jira settings, I can only see one Standard default Story (screenshot 8)
* Currently, I am using the same workflow scheme for 5 projects (screenshot 9)

Questions:

* How Story (default standard issue type) got duplicated?
* How to remove duplication for story standard issue type?

Same workflow scheme and issue type scheme is associated with all 5 projects.

Any thoughts?

Thanks,

Tawhid

unknown · Answer

Hi Alex--

Thank you for your answer.

Story type issue didn't get duplicated because someone created Story type issues.  It got duplicated for some other reasons.

If I go & search for issue types-- I can only see Story as a standard issue type (no duplication) - (Check screenshot)

Thanks,

Tawhid

Alex Gallien_ccu84u · Answer

Hi Tawhid, here are my thoughts on your two main questions: How Story (default standard issue type) got duplicated? This is something that most likely was done by an admin. To determine what might have happened, navigate to the Audit Log (/auditing/view) and search for "issue type created story". This will give you a history of what happened here, and who/what created those duplicate issue types. How to remove duplication for story standard issue type? This will be a very manual process, but here is how I'd approach it * Find the custom field IDs of the duplicate Story issue types* Navigating to Administration -> Issues -> Issue Types * Click Edit * Get the ID value from the URL. So for https:///secure/admin/EditIssueType!default.jspa?id=11306 the ID would be 11306. * Search for issuetype = for each of the IDs identified in the previous step to see where they are being used. * For each project, do a bulk change with the query project = AND issuetype = , changing the issue type to the correct Story. * Search for issuetype = again to confirm you have fixed all of them. * Delete the issue type. Good luck :D