Workflow with Approval, like to have an add'l selection included with Approve and Declined

Carolina_Roman

I have a business requirement to have an approval process that allows approvers to select either Approved, Rejected, or Need Additional Information.  Does Jira Service Desk Cloud have the capability and how would I do it?  I'm a novice with Jira.

 

Thanks

Carolina

Petter Gonçalves

Hello Carolina,

Welcome to Atlassian community!

In fact, JIRA Service Desk has a feature that provides you with the Approval conditions you are looking for in a per-status basis, where you can select in which state of the workflow you want to add the approval condition:

Additionally, you can add three new status after the approval state (Approved, Rejected and Need Additional Information) to move the issue once it is approved.

These would be the steps:

- Navigate to your project > Project settings > Workflows > Edit

- In Diagram mode, add the statuses you need and configure the approvals in your Draft workflow

- Publish your workflow once it is done

To further information about how the workflow approvals work,  you can refer to the documentation below:

- Setting up approvals

Let me know if this information helps.