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Tempo Timesheets module disappeared from top bar

joey_7h3t3b

Hi Everyone,

We were prompted to run updates on all or add-ons (including Tempo, up to v9.4.1) which also installed the JIRA universal plugin manager.

I have tried disabling and re-enabling the Tempo Add-On, but it does not seem to have done anything.

Has anyone else faced this issue? If so, is there a fix for it?

Many thanks,

Joey

Accepted answers

Susanne Götz _Tempo_

Hi Joey,

It might be useful to know from which version of Tempo you were updating from.

In Tempo Timesheets 8.15. we introduced a new permission to give users access to Tempo ( Tempo Timesheets Access) This permission is set in JIRA Administration, System, Global Permissions (https://tempo-io.atlassian.net/wiki/spaces/THC/pages/347472184/To+manage+access+to+Tempo+Timesheets+and+Tempo+Planner+in+Tempo+Timesheets+for+Server).

Regards,
Susanne Götz
Tempo team

All comments

Susanne Götz _Tempo_

Hi Joey,

It might be useful to know from which version of Tempo you were updating from.

Regards,
Susanne Götz
Tempo team

joey_7h3t3b

Hi Susanne,

Thank you for the rapid response. We have added the relevant groups back to the "Tempo Timesheets Access" global permission and it seems to have come back.

However, we're now getting this error whenever we open up an issue ticket:

Annotation 2019-04-10 115835.png

Could you please confirm if the database changes shown in https://community.atlassian.com/t5/Jira-questions/JIRA-Default-Rate-Table-not-found/qaq-p/880675 will fix the issue for us?

We are running JIRA v7.8.0 with Tempo 9.4.1

Joey

Susanne Götz _Tempo_

Hi @joey ,

Can you please create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) as this looks like an upgrade task did not run correctly.

Can you please add information about the version you were using before the update ( did you also update JIRA ). The jira logs (atlassian-jira.log) might also be helpful. For information on how to retrieve these logs on JIRA Server, please take a look at https://confluence.atlassian.com/adminjiraserver078/important-directories-and-files-947189342.html

Regards,

Susanne

joey_7h3t3b

Hi @Susanne Götz _Tempo_ ,

We already have ticket GHS-148631 open for this.

We did not update JIRA itself.

Joey

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