User not receiving Email Notifications

Larette Fontenot

I have researched the support docs and community and am still unable to get email notifications.  Here's what I've done so far and still not receiving emails.

• I am an admin
• We use the default notification scheme, my team receives emails, just not me. 
• I have tried other users tagging me in comments and as a watcher
• I verified with IT our server isn't blocking emails
• I receive emails when IT invites me as a user
• When I test it in notification helper it says I should receive emails
• I get them when I setup my user to use Gmail, and will setup my Gmail to forward to my office email.

I am the scrum master managing 5 teams, I really need to figure this out.  Any help is appreciated.

Jack Brickey

It seems as if you have been pretty through here. If all others except you are receiving notifications here are my thoughts:

1. check with IT to see if the emails appear at the server. I wonder if Junk/Spam Mail is a possibility here. 
2. Im guessing that this isn’t a situation where you are making comments etc. since you won’t receive notifications for your own actions. Unless you turn that on. 
3. Try adding yourself to one of the groups/roles where one of the users does receive emails.