I am trying to configure custom emails on transitions, but do not see any features allowing me to do this. Do I not have the right permissions?I am on the high side version of JIRA.
Perhaps this feature is not enabled there?
Your second guess is right - Cloud does not allow you to customise the emails, natively. There are a couple of apps in the marketplace that do let you do some customisations, but you will need to buy them.
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