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Email handler Jira Cloud + Outlook Office365

Mikael Kalla

Hi,

We use Jira cloud and Outlook Office 365, Jira emails as HTML.

When user make reply on Jira emails, whole body including old message is added as comment.

I have tried set up the different email handlers with no result.

Tried the regex settings, like: quotes or /From: *|_ etc

But can't see that the HTML emails contains quotes or "/" ,which results in I get the whole issue as ugly text into my issue comment.

Please advise

Accepted answers

All comments

Earl McCutcheon

Hello Mikael,

To strip out the additional email chain, The RegEx method you mentioned would be the way to go normally:

/From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/

But there is currently a BUG in the RegEx causing it to fail detailed at the following link:

https://jira.atlassian.com/browse/JRACLOUD-65977

We do not have a workaround verified on this one at the moment.

Alternatively the configuration would need to be done in each clients mail box to disable original message options to remove the email chain.

Also, one more note on this we have the following Feature requests tracking interest in this moving forward (these are Server and Cloud respectively, but are grouped together for the feature improvement), noting the comment from the project managers added to the issue description on the requests that it is not on our short term roadmap to implement but we are planning on making this improvement in the future, so please make sure to add your vote to help track the popularity and influence the priority of development efforts per the "Implementation of New Features Policy"

Regards,
Earl

Mikael Kalla

Hi after digging more into this, I managed to solve it, thanks to "outlook protection"

All emailed comments had like this text directly after the comment

"<https://..xxx...safelinks.protection.outlook.com/?url=https://..."

So I added that as a the specific "split string" in the
email handler "add comments before specified marker..."

So now all emails with comments, only put the comment into the comment field,
and not the whole issue as ugly text in the comment field

= Solved

Paul Benario_xjuspq

Hi Mikael - Can you paste specifically what you used in the split regex field? We're in the same situation and having this issue.

Mikael Kalla

Hi Paul,

I just used the string I provided, as my regex

<https://..xxx...safelinks.protection.outlook.com/?url=https://"..your atlassian url.."

//Mikael

Zubair Khan_oml5xc

Hi @Mikael Kalla

Can you please help me on this we are facing same problem. Please add step by step process.

Thanks

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