Hi All,
New to Jira and hoping that this will be able to do what we'd like.
We need a way of allocating an Organization or a Customer a points total and then when tickets are raised have that total subtracted the ticket cost.
Please see my example below:
- Organization or a Customer has 3000 points
- Ticket cost
- Low 10
- Medium 20
- High 30
- Urgent 40
- A user raises a ticket that is a Medium and so we would need 20 points deducted from the 3000
- A user raises a ticket that is a Low and so we would need 10 points deducted from 2980
Now we also need the ability to have points per agent as we have different levels of consultant and this will have different cost per Organization or a Customer. These points costs are based on an 8 hour day and we then charge currently down to the nearest 30 minutes.
Example
- Senior Consultant has an 8 hour day cost of 80 points
- Works on a ticket for 1 hour cost 10 points
- Works on a ticket for 30 minutes cost 5 points
We need this points deduction linked to the Organization or a Customer points so that when a time tracking is used on the ticket the correct points are deducted. This in turn will then allow a report to be created per Organization or a Customer each month with the correct points used etc. It would also be of course sensible to the also allow an email to be sent not only to the Organization or a Customer Account owner but to others when the points get to a certain percentage.
If this isn't available in Jira Cloud would it be possible in the installed hosted version?
