Terry

unknown

Hi, I'm setting up a service desk for multiple external customers, they each need their own portal.

Do I need to create a separate project for each customer or does one portal do for everyone?

If there's only one portal how do the agents know which customer raised the request?

Thanks, Terry

105349

Hello!

I would definitely set up a separate project for each of your customers.  That will allow you to create completely separate Service Desk portals, and customize each as needed, (SLAs, queues, calendars, etc.).  Plus, having separate projects for each customer will make administration and scaling so much easier as time goes on.  

I mean...I suppose you could make due with just one portal for all your customers, but that just sounds like a logistical nightmare.  

Good luck!