Multiple workflows with different issue types

Question

I have a Jira Cloud project with the default issue types associated with it. I was asked to add an entirely new workflow for a secondary hierarchy of the project. I understand the design to have different issue types for the secondary workflow, but here's where I hit my problem.

1. Secondary workflow is completed and is listed as 'inactive.'
2. 5 new issue types created.
3. Going into the Project's settings and choosing workflow, I can add the above workflow.
4. The only ticket types listed are the default tickets associated with the initial workflow.

What step(s) am I missing?

Brant Schroeder · Answer

Shane,

A workflow scheme can have multiple workflows associated with it and will allow you to associate the workflow with one or many issue types.  Sounds like you have it figured out.

Shane Elliott_m9p16x · Answer

I think I was misinformed on the separate workflows.

Based on what you said, Brant, I should just be adding the additional workflow to the original.

Thank you for the referenced links. It clarified that what I read before was incorrect.

Shane Elliott_m9p16x · Answer

Thanks, but that doesn't seem to be addressing what I'm trying to do.

I have one workflow in place and attempt to add another. It's requesting I add all the ticket types from the first workflow to the second workflow, which I've read on here "can't be done. --you can't have the same ticket types in 2 different workflows."

In associating a new worfklow scheme, the statuses no longer match-up since the 2nd workflow intentionally doesn't contain the same statuses to keep it separate from workflow 1.

Confusing, I know, but this is why I can't sort it out.