The issue has been marked as done for about a week, but it doesn't show with the strikethrough on the backlog. See screenshot - one is how it looks on the backlog, the other shows the status when the issue is open.
If it doesn't have the strikethrough the resolution isn't set. Your workflow is wrong. Issues shouldn't be able to be moved to Done without going through a transition where the user or a post function sets the resolution.
Thanks @Joe Pitt . We just set up this new next-gen board, so we only have To Do, In Progress, QA, and Done right now. So if the user moved it straight from To Do to Done, it would cause this to happen?
You need to look at the workflow. The transition to what you are flagging as 'done' needs to go through a transition where the resolution field is set. I'm not using next gen projects, but the rule about resolution is the same. Also, look at the criteria for what is 'done'. The last time I used boards Done could be defined as workflow status and resolution value.
@Joe Pitt Understood, I will check that. Thanks so much.
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