Failed to successfully import JIRA. ERROR

Question

I want to migrate JIRA from Server to Cloud. When I tried to import data from JIRA on Server to JIRA on Cloud I receive following error:

JIRA Access Constraints

You cannot access JIRA at present.DescriptionTimeLevelExceptionFailed to successfully import JIRA.2015-06-09 15:38:14error

Any suggestons?

Roberto Martins · Answer

Me too. This error occurred while importing a backup. Any solution?

Derek Hui · Answer

Did you ever find out a solution? This just happened to me

Paula Silveira · Answer

Hi Rade,

Please note you need to upgrade your JIRA server to JIRA latest version, before you do the backup that will be imported on Cloud. This is just an possible cause for the issue.

Is there any other error message? I recommend you to create an issue on support.atlassian.com.

Thanks and regards,
Paula Silveira