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How to fix broken old icons?

Mark Cogan

After upgrading to Jira 7.13 we have an issue where icons previously used now show as broken. Is there a way to fix this? I looked over the group policy issue with Windows 10, and I'm not sure it's something we're allowed to modify by site security policy.

Accepted answers

Tinker Fadoua

@Mark Cogan I see what you mean. Issue Types icons are displaying as broken.

Did you customize them or are you using the default ones?

Here is the same question than yours it will help you. I did try it myself after my upgrade 1 month ago it worked.

https://community.atlassian.com/t5/Jira-questions/Jira-Service-Desk-Icons-missing/qaq-p/735365

Please let me know if you have any questions

Best,

Fadoua

All comments

Tinker Fadoua

@Mark Cogan

Try to copy the icons from the old instance
Restart Jira
Try a reindexing
Check if icons are displaying properly.

Best,

Fadoua

Mark Cogan

Would that be the contents from

/opt/atlassian/jira/atlassian-jira/images ?

We did a build on a new server because the upgraded needed both JIRA and PostgreSQL updated and couldn't easily be done together. Doing a fresh build on a new server was more effective where we could test the new instance while the old instance was fully active.

Mark Cogan

<url>:8443/secure/viewavatar?size=xsmall&avatarId=10644&avatarType=issuetype

It looks like there is disconnect between the issuetype avatar and what is in the system. I don't need to import the images as much as be able to change to a valid one. Until recently I've been managing the OS / server application side of things. I'm new to managing projects so I apologize if I'm missing something obvious.

Tinker Fadoua

No need to apologize @Mark Cogan . You are asking legitimate questions.

Let me check and get back to you. It may take time but promise to get back to you

Tinker Fadoua

@Mark Cogan I see what you mean. Issue Types icons are displaying as broken.

Did you customize them or are you using the default ones?

Here is the same question than yours it will help you. I did try it myself after my upgrade 1 month ago it worked.

https://community.atlassian.com/t5/Jira-questions/Jira-Service-Desk-Icons-missing/qaq-p/735365

Please let me know if you have any questions

Best,

Fadoua

Mark Cogan

I don't think we used anything other than default icons. My concern is the fact that I cannot locate a way to CHANGE what is being used. That would be the best solution for us here. The old system is turned off as per security requirements. Copying old data over could be a risk for any new data created since we migrated to the new version.

I would much prefer finding out how to change this rather than putting our production data at risk with a copy.

Tinker Fadoua

@Mark Cogan

The change shouldn't jeopardize your instance.

Then you can add the icons manually if you have access as a JIRA System Admin.

Forgot to ask you if you have the same issue on your Dev and test servers.

Best,

Fadoua

Mark Cogan

We do not have separate dev or test systems in this office.

Adding the images from the old deployment did not seem to fix the issue. I am unable to find WHERE in the administration section I can change these icons.

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