We would like to require our Customers to login securely by enforcing 2FA for the Service Desk portal.
Is this possible to accomplish using the Atlassian Access product or is there a different method?
@Olson Personal Account for Testing you can indeed enforce this using Atlassian Access, we've implemented this without any issues.
Thanks Frederik - how do you enforce it?
We've followed their guide, pretty straight forward.
Our users had to setup their 2FA method, and couldn't login otherwise.
An important note is that this wasn't done using SAML accounts.
Hope this clears it up a bit.
You can read the prerequisites, to get a better understanding.
Thanks Frederik. Closing for now.
Reviewed those pages but they don't mention anything about JSD Customers (the end-users that will be using the Portal to raise issues).
Based on this other discussion, it looks like 2FA is NOT supported for JSD Customers: https://community.atlassian.com/t5/Jira-questions/Does-Atlassian-Access-provide-2FA-for-JSD-Cloud-Customers/qaq-p/931017
Hi @Olson Personal Account for Testing
There's a Jira 2FA plugin available with U2F devices support
https://marketplace.atlassian.com/apps/1220048/2fa-u2f-totp-secure-login-for-jira?hosting=server&tab=overview.
It has Service Desk support.
Adding my two cents here. I actively DON'T WANT this feature.
Having enforced MFA for Jira Software and Confluence is good, but if it were automatically extended to Jira Service Desk customers (without any other access to Jira Software or Confluence) then that would be a huge pain.
If this feature is being considered, please make it optional.
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