Connect Jira Cloud to other Systems

Question

I'm newbie in Jira Development,

I would like to know the best way to make Jira communicate with other platforms (eg ServiceNow, SM9, Milldesk), I did a little research and it seems that the best way is to create a cloud app that makes this communication, correct?

This communication intends to update issues on other platforms and receive updates from them, thus centralizing work on Jira only.

Sorry if it got too vague, because it's just an idea that we're thinking about in the company.

Diana_Architect_ZigiWave · Answer

@Matheus Almeida , hope you've found the desired solution. If you ever have to make the integration, you might want to check out ZigiOps. It's s no-code integration platform that allows connecting Jira with not only ServiceNow but other popular software solutions like Azure DevOps, BMC, Nagios, Nutanix, Dynatrace, and many more. It's fully customizable so you'd be able to choose which fields (what data) you want to transfer.

Feel free to check it out and even see it in action via a short demo.

Regards, Diana (ZigiWave team)

Stefaan Quackels · Answer

Hi @Matheus Almeida ,

This is actually a pretty common use case for Exalate.

Will you be at the Atlassian summit next week? We'll have a demo for a Servicenow - Jira integration set up there.

Matheus Almeida · Answer

Hi Alex,

Thanks for your response. I made a research but I didn`t found app/plugins that really do this. I found some softwares like Middlewares to do this job.

Automate IO

https://automate.io/integration/jira/servicenow

Like I said to Stefaan, what I want to do is this "simple" integration, only with issues, if you create/update an issue in serviceNow this service/app send this to Jira, and vice-versa.

In my research I saw that I can use Jira Rest API/Webhooks to do this job and Rest Api of ServiceNow, but I need to make this service in both sides, wich is a problem because I don`t know if the clients are open to do this.

Best Regards,

Matheus