Trello board macro doesn't show on Safari on MacOS

Question

I've added the Confluence power-up in my Trello board, so I should be able to have access to the board from Confluence.

In Confluence, I've added the board link to a page. I've used the board macro, which should display the whole board in Confluence. I tried to view the page, but the macro shows "Board not found. This board may be private. You may be able to view it by logging in."

The thing is, if I click "logging in" on Safari on MacOS (both latest versions), I get all these random popups for a bit, then they disappear and nothing has changed on the page. I still get the "Board not found." message.

However, I did a test viewing this page in Safari in a Private window, and surprisingly, it actually works. The board is visible after logging in. However, I don't want to have to use a Private window just to view the board.

Is there a way to make this work in a normal Safari tab?

Kristīna Jacuka · Answer

Hello, Team. I have the same exact problem. I use my Trello Board exclusively for task managing so it would be great if you could offer a fix.

ma_m3uis6 · Answer

Hey Diego,

just had the same problem. Clearing the browser history doesn't solve the issue.

Diego_88dj6o · Answer

Hello there!

Joshua, reading your problem description this sounds like a cache problem in your browser, most likely login data. Since the feature works when using the incognito mode, which has no login data stored.

We can try to clear the browser completely and then check if the problem persists after.

Clear your browsing history in Safari on Mac

Also, could you clarify a few things for us?

* Does this work with another browser, such as Chrome or Firefox?
* Has this worked at some point in Safari? (no incognito mode)
* Is this affecting other users as well?

Looking forward to your reply!