Issue Navigator not sorting by Status

Question

I want a single view that shows all the content for a release and the current Status of each ticket.  This is my way of monitoring how a release is going.

From what I've searched the only way to do this is in the Issue Navigator.  I added the columns I needed so it works at first glance.

But, I want it sorted by Status, primarily so I can see what's left to work on.  When I change the query and hit the refresh symbol there are no changes.  So, it's ignored my sort order entirely.  If I change it to sort on other fields it also ignores that.

A bug or something I'm doing wrong?

Is there any other way to see all the content of a Release and the fields I choose to see?

Shawn Masters · Answer

Your queries look correct. The only scenario where the sort fails to work in my Jira Cloud instance is in the event the issues are all actually in a "Done" status. This usually happens when the developer/project manager uses an old fixVersion.

I would provide you another suggestion which is using a "Filter Result" gadget in a Dashboard BUT if the initial query you are using isnt working neither will the report. Verify you have the right project and FixVersion...if you do I would reach out to your admin and let them know your Sort function is not working as expected.

scott.fawcett · Answer

Here is the default query when I go into the Issue Navigator

project = 10000 AND fixVersion = 12582 ORDER BY priority DESC, key ASC

When I change it to the following the order does NOT change.

project = 10000 AND fixVersion = 12582 ORDER BY status, key ASC

When I change it to the following the order does NOT change.

project = 10000 AND fixVersion = 12582 ORDER BY status ASC

When I change it to the following the order does NOT change.

project = 10000 AND fixVersion = 12582 ORDER BY id

So, clearly the sort order does not work or I am doing something wrong.  If the sort order does not work, what other view will show me the status of all tickets assigned to a release sorted by Status...so I can focus on the work that is not yet complete?

Shawn Masters · Answer

The issue navigator is a search tool within Jira. It is used to create filters which are then used to fine tune reports, dashboards, and a myriad of other things. So for example say you get this list of All Tickets that you are looking for. You can save that query as a filter and then use it to display that output in a dashboard or confluence gadget or use that filter to gather/display metrics.

At the end of the query should be something like 'ORDER BY Status' which should allow you to sort your selection.  I dropped an example query from my own issue navigator below as an example

project = INTERN AND issuetype = Incident ORDER BY status