My BigPicture instance is not loading

Question

I have been getting the following error all day when I try to access BigPicture:

App is not responding

{"token":"468f5d8c284bfb3e38a89eaa8e6ad0df.20dbc4fc222c63a486da4254ca43b557.Fri Mar 22 15:45:44 UTC 2019","code":"softwareplant.common.internal_exception","description":"Please refer to the following erorr id: \u003cp/\u003e 468f5d8c284bfb3e38a89eaa8e6ad0df.20dbc4fc222c63a486da4254ca43b557.Fri Mar 22 15:45:44 UTC 2019"}

Tom Kucharski _SoftwarePlant_ · Answer

Hi Deji,

Do you have to a cloud installation or a server instance?

The errors are tokenized for security reasons that is why you see these codes instead of a more meaningful stack trace.

If you have a server version you may look at your log files, search for the token you posted and see a "real exception".

Please contact us via support@softwareplant.com, we will be more than happy to help you!

Charlie Misonne · Answer

Have you looked at the Jira log files? It will probably contain more information.