Custom event not firing

Question

I have looked in the forum but still having issues

I want to create a custom event (send and email) when a ticket moves throigh a transition

This is what I have done

* Created the custom event through system
* Added the event to the notification scheme and attached that to send to groups and single users
* Changed the workflow (generic event) to point to my custom event
* I am using a test user who should receive the email

I never get the email

What could be causing the issue and how can I troubleshot more

Thanks

Grant

unknown · Answer

Thanks Nic. Solved my problem.

Grant Donovan · Answer

I contacted support.  Although I was testing with other accounts, the ones I chose were service accounts , that is is why it didn't work

Thanks

Grant

Nic Brough -Adaptavist- · Answer

The one that I trip over regularly - is your test account who should get the email the same account you are using to go through the workflow?  If so, check their profile - you need to make sure the "email me on my own changes" flag is set to "on", otherwise Jira won't email them.