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All Issues of a Custom Issue Type are not showing up in search.

Natausha

We have a custom issue type "Meeting," when using search and setting Type to "Meeting" two issues show up. But adding the Assignee to a specific person in the search makes the search return 0 results. Also if I have everything set to all and just select the assignee as a specific person, none of the issues of this type show up.

Why is this issues type not showing up in searches with the specific assignee?

Attached, is the search with only the issue type selected, and then with the issue type and one of the assignees selected.

[Edited screen shots to show the Advanced query]

Using basic search and selecting only the Issue Type "Meeting" this is the result:

Meeting not in search 1b.png

Now simply selecting the assignee of issue WR-78 (indicated the same in blue) I receive no results:

Meeting not in search selecting user.png

Meeting not in search 2b.png

Accepted answers

Natausha

Issue Solved!

The reply I got from the team was "First of all, we apologize if you faced some delay for this response, this ticket was internal escalated, given that, we needed more investigation to resolve. Actually had a problem in the database but the Senior Engineer found and was able to help us fix it."

All comments

Jack Brickey

would you mind clicking on the "Advanced" link. it will show you the details of your JQL which will likely lead to the reason. Feel free to screenshot here if it isn't immediately obvious. Aside from that If you select the assignee in the dropdown in the Basic search where the assignee = one of the two issues in the first image it should return a result. Unless there is a bug but, while possible I expect it is unlikely.

Natausha

For clarity (Sorry I really thought the screenshots would be obvious) In the basic search I have selected the assignee from the first result in the first screen shot. (I used the blue censoring to indicate this assignee.) And it does not return a result as shown in the second screen shot.

Same search again, but this time showing the Advanced query. Again the blue censoring is indicating the same assignee.

Basic search with only the issue type selected:

Meeting not in search 1b.png

And now the exact same search, with the assignee also selected from the Assignee drop down:

Meeting not in search 2b.png

Like wise, if I use basic search and only indicate this Assignee, and leave issue type and everything else set to "All" This particular issue does not show up in the list of issues assigned to this assignee.

Jack Brickey

well if you are absolutely sure the assignee is the same in both "blue" cases then something is certainly amiss. I have never seen this fail. What I have seen is where there are multiple users w/ the same or nearly so name so while you think you have it right in fact it is referencing a different person that is not actually assigned an issue in the project. I expect that is unlikely and assuming it is not then I would highly recommend reaching out to Atlassian Support. It could be a recent update to your instance has compromised something.

Natausha

We only have 5 users and none of them have even similar names. I am 100% certain it is the same user. It also happens if I choose the assignee for the second result. I'll reach out to Atlassian Support. Thank you for your effort.

Natausha

Yuliana Lopez

why don´t appear some issue type in the JQL?

Jack Brickey

I don't understand your question. Can you please restate?

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