I've checked Payment details and my card details are there.
I received the Order Confirmation and invoice email.
The invoice says it was paid 6th March.
I would hate to lose this account, it has 84 issues.
My question is: What do I do now?
Hi Tony,
Thank you for reaching out to Atlassian Community!I saw that everything is correct about the payment details for the instance that has the SEN-XXXXX212. It's monthly payments, so every month it will renew automatically.It shows correctly that the credit card was updated and the payment was processed.
Also, I saw that you had another cloud instance that was deactivated, it has the SEN-XXXXX023, but the instance SEN-XXXXX212 has the payment details and is active.
If you need more detailed information, you can create a ticket on support.atlassian.com and choose "Billing, payments and pricing". I'm telling you that because here we don't share any private information, and on a ticket, we can share more information and screenshots with you.
Regards,Angélica
Many thanks Angelica. The notifications have stopped now.
Tony
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