Dear team* Now i have problem for speed to access on JIRA cloud from Shezhen China , is no way to improve on this? * There is a way to enable clone and move issues on JIRA cloud? Best Regards Camilo Russi Lanix

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Problems wirh JIRA cloud, low speed to access from Shezhen China

Camilo Russi

Dear team

Now i have problem for speed to access on JIRA cloud from Shezhen China , is no way to improve on this?
There is a way to enable clone and move issues on JIRA cloud?

Best Regards

Camilo Russi

Lanix

Accepted answers

All comments

John Fowler1

Camilo,

Did you get any resolution on this? We host our own instances in the US and China. Our China-based team uses a separate instance because of the latency issues. As yet, our teams cannot share any collaboration or repository tools due to GFW-related issues. I am curious how bad this is for others and what tools are working for them.

Barret Pruden

This is really bad for me. We are using JIRA OnDemand in the US, trying to get our China team to use it, though they complain that it is way too slow as well.

Looking for a way to better connect the two offices. Really want to use JIRA, but if they cannot fix this, I must take my 150+ users to another program, and I would rather not have to resort to that

Tiago Machado

One year after this question was posted and the China-based team we work with is also having the same issue.

Does anyone got any suggestions on how to overcome this ?

Geoffrey Xiao

The problem is that Atlassian team use some js lib hosted on google CDN . for example, the below one,

src="//ajax.googleapis.com/ajax/libs/jquery/2.1.1/jquery.min.js">

This can be easily solved by pointing js to other CDN.

Johanne Lim

Another 6-mos after the last reply on this thread and seems like there is no resolution yet.

Are the China-users market so small that Atlassian does not seem to be doing anything to address it?

Prabha Dias

Atlassian, what say you? This is a major issue for anyone with teams in China.

vinurs

we have the same problem, but there is no answer

Dinghua

Is it the root cause? Our team in Shanghai has been seeing even slow ping to Jira servers...

Dinghua

In another word, VPN routing to US or another country where google API is not blocked would see much faster Jira response time? Still same intermittent access issue -- sometimes okay, sometimes very slow..

haiping

until today the issue still here, becasue seems some js file from jira-frontend.prod.atl-paas.net and be downloaded from china very very slow, any plan?

Frank Liang

https://community.atlassian.com/t5/Jira-questions/Why-opening-the-jira-cloud-in-China-is-so-slow/qaq-p/1018257

Howard Z

I am facing the same issue in Shanghai.... =(

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