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Cannot add "Description" field to Service Request form

Christie Diedrick

Hello, I had mistakenly pulled the Description field off of a screen, which I believe affected Email Requests not being able to create tickets. I have since fixed all the screens that might have been affected. I also fixed an authentication issue with the email address. Everything should be fine now, but the system doesn't seem to be resetting. Can I have some Admin support on this, or does the system take a while to reset some times?

The Service Request form interface looks like it was updated, but I cannot find how to add the Description field.

Accepted answers

Vasi

Hey Christie,

I've tried to remove and add "Description" field back, and it is all working fine.

There is no really a reset time, operations should be happening instantly.

In order to check where you should add "Description" field, do the following:

1. Find which issue type is affected, you will need to go to "Issue types" section in your project settings:
Screen Shot 2019-03-06 at 8.40.49 pm.png

2. Click on "Screen" link of your request type, you will have a screen like this:
Screen Shot 2019-03-06 at 8.42.18 pm.png

3. Click on "Screen" link and you will get to a desired "Configure screen" menu:
Screen Shot 2019-03-06 at 8.43.09 pm.png

From here you will be able to add a "Description" field, if it was missing.

Let me know if this helps, otherwise feel free to add details and perhaps screenshots so that we could help you out better.

Cheers,
Vasily

All comments

Vasi

2. Click on "Screen" link of your request type, you will have a screen like this:
Screen Shot 2019-03-06 at 8.42.18 pm.png

3. Click on "Screen" link and you will get to a desired "Configure screen" menu:
Screen Shot 2019-03-06 at 8.43.09 pm.png

Christie Diedrick

Hello, yes I followed those steps and the screen I get has a Description. I will search for the page that let's me test email and will send that when I find it.

Configureissues screen.png

Christie Diedrick

This has been solved by this answer. I had looked for this "Add fields" button yesterday and couldn't find it on the screen. Today I made my screen a little smaller and the button appeared. It allowed me to add the field back to this main request page:

https://community.atlassian.com/t5/Jira-questions/How-do-I-add-more-fields-to-the-Service-Desk-Request-form/qaq-p/9005

Configureissues screen2.png

Vasi

Christie,

Awesome, happy to hear it is sorted now!
You can mark this as "accepted answer" so that it could be helpful for the rest in future.

Regards,
Vasily

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