Problem with notification for some tickets

Question

Hello

We have a problem with some Jira tickets about notification by email

Only the owner receive a notification when an other people write a comment or change the ticket's status while there is other people who are watchers of this ticket

Have you already seen this problem ? and how is it possible to repair it ?

Thanks in advance

Sebastien

Sébastien Denécheau_b42ul2 · Answer

My notification scheme is good, because other people receive notification for the same ticket

But when I have search a little more, I have seen there is the problem when the user's mail is a diffusion list (not a personal adress mail)

Have you seen already a problem with a list of email ?

We use gmail for email and diffusion list

Thanks

Sebastien

Victor Mutambuki · Answer

Sebastien,

Check your notification scheme and verify if users are part of those who should be notified when a certain event happens. Secondly, to be a watcher, one only needs to click the watchers Icon on a ticket. Both very different scenarios.

victor